CUSTOMER SERVICE

  1. Ordering
  2. Shipping
  3. Returns
  4. Customer Service
  5. Privacy and Security

CreditCardsImagePP

Ordering
Payment Methods We Accept: Visa, MasterCard, Discover, American Express and PayPal.
Your order will be fulfilled, and credit card charged by GOLFGYM LLC.


Shipping
You will receive email confirmation of your order, and a second confirmation when the order is shipped. Please email customerservice@golfgym.com if you do not receive your order within 14 days (U.S.Only) of receiving shipping confirmation. Indicate the product(s) ordered, the date the order was placed, and your contact information.

First Class Mail (U.S. Only) Shipping and handling fees are based the new rates from the U.S. Postal Service and will be determined by the weight of the order.

FedEx Ground (U.S. Only) Shipping and handling fees are based on the total weight of the order, the city to which it is being shipped and the final location.

International Priority Mail (International) Shipping and handling fees are based on the new rates by the U.S. Postal Service International Service and the country to which the order is being shipped.

NEW!
International FLAT RATE Padded Envelope: $23.95*

*The product will be shipped without Retail Packaging and only one product per envelope. Does NOT include Weighted Clubs, Balance Balls, 8 pound PowerBalls, Yoga Mats, Balance Disks or any other large item that will not fit into the International Padded Envelope.

For International orders that comply with the size requirements indicated above, choose: “Priority Mail International Flat Rate Envelope” as the shipping method.

**If you order more than one product, our System defaults for shipping charges for International Priority Mail which is generally Very High.  We have a special program with FedEx for International shipments and can offer very large discounts. Every order has to be called in and shipped on the best possible shipping day to get the discounts. Contact Ken@GolfGym.com to discuss the Best Possible Rates.**


Returns
If for any reason you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that you will be reimbursed for return shipping only if your return was a result of our error. Returned merchandise must be in its original condition for refund or exchange. Shipping costs will not be refunded.


Customer Service
We use FedEx Ground to ship to US locations only. Orders are generally shipped within 5 business days of being placed and should arrive in 7-10 business days after being shipped unless otherwise noted.

Your order will be fulfilled, and credit card charged by GOLFGYM® LLC.

If you have any questions please do not hesitate to contact us at customerservice@golfgym.com. Be sure to reference the products or order you have a question about and your contact information.

You may also reach us by writing to:

GolfGym LLC
7917 SW Jack James Dr Ste 4
Stuart, FL 34997
Attn: GolfGym Customer Service
Local Florida # 561-741-3401


Privacy and Security
May 1, 2006 — This Privacy and Security Notice is applicable to the Web Site accessible at the domain golfgym.com (the “Web Site”). By using this site, you are accepting the practices described in this Privacy and Security Notice. Should we make any changes to this privacy policy, we will post those changes on this page.

Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about the users of this Web Site, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This Privacy and Security Notice discloses the privacy practices for the Web Site – what information we gather and how we use it. This Privacy and Security Notice only addresses the activities through this Web Site. Other sites (including those to which this Web Site links or links from) and third party sites or services may have their own privacy policies and practices, which we do not control. Questions regarding this Privacy and Security Notice should be emailed to customerservice@golfgym.com.

Registration and Ordering
Information about our customers is an important part of our business, and we are not in the business of selling it to others. When you order products or services through this Web Site, we need your name, email address, phone number, shipping address, billing address and credit card number/expiration date. We use customer contact information from this account to process your order, ship it and send you order and shipping confirmations via email, to provide customer service and to send our users information about our company and promotional material from us. We will not sell this data to any other organization without your consent. However, we will cooperate fully with applicable law and a valid legal process. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Security
All sensitive credit card information supplied by users is transmitted via industry standard Secure Socket Layer (SSL) technology, which encrypts information you input.

This Free eBook Will Help Your Golf Game With a Better Outlook On Golf Fitness!